Spark Stuck Generating Templates

[MrDrizz]

Hi,

So I'm just trying out Spark and the add a brand feature, it all seemed to go well. However once I've added my logo, colour, font and I click next the dialog box goes through the process but then stops at "Generating Templates" I've tried in Chrome and Edge thinking it was browser issue and in both cases I left the window open for 30 minutes.

If I refresh the page the add brand changes to manage brand for a split second before reverting back to add brand.

[John T Smith · Accepted solution]

I do not find a forum for Spark, so I suggest you start at Make Graphics, Videos and Web Pages for Free in Minutes | Adobe Spark

[MrDrizz]

Just send you back to the forums

[John T Smith]

No Spark forum in the list https://forums.adobe.com/welcome so I have no other ideas to offer

[fenjas29325284]

Spark seems to be in a very Beta condition.

I had the same issues like you when starting with Add brand.

Then I tried the big plus sign and chose "Page".

You can add headline and subtitle, and in the upper right corner you'll find design themes.

Clicking on the following plus signs you'll see the options.

When inserting a photo (jpeg, small) sometimes but not always I had an error message and I don't know why.

Finally I could have shared the page - but there I stopped.

Now go and play.

Fenja

[londyae41666093]

this was not helpful at all......

[Abambo]

Ask your questions here. We will try to help as well as we can. We've raised the problem with Adobe.

[londyae41666093]

I am having this same issue.

After I upload my logo, choose a font color and a font, I wait for my templates to be generated and it keeps getting stuck at "generating templates." Please help me with this. I came over from Canva and now I am thinking of going back...I've tried it with Google Chrome and Safari. I can't use Firefox. It slows my computer down way too much.

Google Chrome is Version 68.0.3440.84 (Official Build) (64-bit)

I'm going to try to get an answer over the phone tomorrow too and if I don't get help, I will be returning to Canva, because it's ridiculous that this question was originally asked 9 months ago and there is still no response smh.

[lindseyl6720]

It's December 2018 and now I am having the SAME issue! Did you ever find a resolution?

[shobanas24942129]

i had the same issue. i changed the font styles few times n yaayy... finally templates completed

[Christina1234567]

So we can't use the fonts we want?

[carmenh16330030]

Hi,

I am having the same issue.

I changed the font styles a few times, as Shobanas24942129 suggested, but it stops at "Generating Templates" as before. I can´t believe it, that this problem persists now such a long time.

What a shame, adobe spark is such a nice tool.

Has anybody his templates completed with his brandstyles?

[gamu_mac]

I was stuck on generating templates also. I refreshed the page and it is working.

[annc32203168]

January 2019 ... also having that problem.

But then - as someone suggested here, I refreshed the screen ... and voila! Working! 🙂