special accomodation [ACE exam]

[harold UDOKWERE]

I tried taking the Adobe premiere pro Certified Expert exams today, but couldn't because of a challenge in my name on the documents and the profile. I was given an option to provide two names, but my ID carried three, which was seen as a discrepancy.

I wish to request for an exception to be able to take the exams again, even if tomorrow. I don't have the funds to schedule a new one, and my names are not incorrect, as I provided three documents to show, just that my profile name/exam name did not carry all three names.

Please assist in any way, because I need to get certified, and have waited 3 years for this opportunity.

Thank you for your kind consideration.

[jane-e]

Hi

Pearson runs the ACE exams. You’ll need to contact them. Try this site or contact the testing center where you were scheduled.

Adobe :: Pearson VUE

~ Jane

[harold UDOKWERE]

Pearson vue stopped taking tests for Adobe February 2018. It's now PSI that does it. Contacted them and they said i should get Adobe informed and mail them to reschedule me. That's why I came here in the first instance. Please, I want to know what Adobe handle i can communicate my problem with so we get it sorted?

[jane-e]

This is a user forum. Try Customer Care here: Contact Customer Care

Keep the chat log and who you talked to and if they they can't help, report back here with that info.

~ Jane