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Special offer 40% off

New Here ,
Nov 21, 2022 Nov 21, 2022

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Hello, I can't get the offer. I am an old customer of Adobe's cloud. I receive the message This purchase is not supported. I can't understand why. Also i can't find live chat support.

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Creative Cloud

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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the offer was for first time subscribers only.  adobe support won't change this, but is available via chat, phone and twitter.

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New Here ,
Nov 21, 2022 Nov 21, 2022

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How can I contact adobe via chat? I appreciate if you can guide me 🙂

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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https://helpx.adobe.com/support.html --> button on the bottom right of the page. 

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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again, adobe support cannot help you with this except to explain (again) that the offer is for first time subscribers only.  but if you need to hear that again,

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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