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My activation license for Photoshop Elements 15 is being used by a stranger. I purchased the original in January 24
and registered it in August 24. The PC on which the software was loaded has been disposed of and the drive was securely wiped. So while trying to load the original copy on to my new laptop i am now told that my code is being used on a third party machine and i need to purchase a new code. Logging into my Adobe account confirms that. I am greatly puzzled how this could happen. I surmise that someone has hijacked my email account to register the software as when i tried to login to my original Adobe account my original password had magically changed.
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when you log into your account does it show the suspect computer?
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using your account, you should be able to deactivate.