STOP STOP STOP forcing updates in the middle of a production day!

[Melody Brunsting]

I am so tired of pencil neck geeks in a backroom deciding I have time to wait for damned update rather than access the program I pay to use.  PLEASE - put someone on this program that has had to work for a living and produce on a schedule.  You people are driving me nuts with your updates, and stopping me from meeting deadlines.  I think a class action lawsuit of all freelancers is in order. your products should not STOP us from meeting deadlines but make it easy and convenient.  but you have idiots running with the mice in the back room who have never never never faced a deadline nor known what it means to have some dipwad change their programs and force shutting down of your system just to edit a photo!!!!

please use some intelligence

[Jeffrey_A_Wright]

Melody_Brunsting, I am sorry that you were interrupted in your work to apply a software update.  What type of Creative Cloud membership do you have?  If you have an individual membership then you can use the steps listed in https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html to control if updates are applied automatically or not.

[John Waller]

> deciding I have time to wait for damned update rather than access the program

As Jeff says, you can set your Preferences to allow automatic updates or not. Hopefully disabling it works for you.

I choose when updates are applied. I never have to stop production during the day.

[Melody Brunsting]

your adobe cloud WOULD NOT ALLOW IT -- it stopped and asked if I would like to install a different version - thank you very much -- I tried closing everything and opening from the app on my computer and it would not open -- thanks for your advice. I have auto update off -- it still -- if i did NOT accept the 20 minute update - I couldn't open photo shop -- thanks 

I'm curious -- have you ever charged clients by the hour only to have 1 hour turn into 3 because of update crap? 

when you changed adobe acrobat to the cave man drawings, you moved many things around making it impossible to take all of my files into acrobat - (jpegs and word) to make one 38 page adobe acrobat file -- that was fun -- I had to turn everything into a pdf to do what acrobat used to do automatically -- yes - added hours to my workload -- again - I wish you would put working freelancers on your test modules so that we the gotta get-er done now generation wouldn't have to spend so much time figuring away around your "fix"

+

[John Waller]

Wish I'd been there to help when you were going through that. I've never had such problems and I'm effectively a freelancer.

Doesn't help you but thought I'd let you know that life without updates in the middle of a busy day is possible.

[Just Shoot Me]

You can set the CC DTA to Not do Auto Updates. Click the Gear icon and you get this dialog. Go to the Apps tab.

And on the General tab you can set it to NOT Start with your system and to NOT Keep Creative Cloud up to date.

You do not need the CC DTA running to use the CC programs. Every now and then, at your leasure when nothing is going on, you can open it and check for updates for both the CC DTA and the apps you have installed.

[David35466676u2y2]

45 minutes to reboot after an Adobe Acrobat update that wouldn't allow me to open a file until the reboot. And I was in a meeting trying to show a document when it announced this. Not impressive folks. Stop updating without asking our permission. And stop defaulting to automatic updates. Let us decide if we want them automatically or not. Don't require us to shut something off like this.

[kglad]

i just saw a prompt to restart for acrobat, too.  i canceled the restart and clicked the document again.  it opened (in acrobat).

[Shivangi_Gupta · Accepted solution]

Hi @David35466676u2y2,

We understand this was really unfortunate. Ideally, there should be an option to cancel reboot as @kglad  mentioned. 

Also, you can disable the auto update option for Creative Cloud apps following the steps listed here: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

We hope it helps.

Regards,

Shivangi

[Michelle278661036887]

Why does Adobe release it with auto updates already selected, forcing the user to go through extra steps if they want to disable auto-updates? Knowing NOW, in the middle of the day, when I'm in a hurry, and suddenly I can no longer open PDFs because of an update I didn't authorize, I have to search to locate a thread in which I'm provided with the info that I have to take extra steps to stop this from happening NEXT TIME, but that does me absolutely no good right now. There have been enough complaints about this for years that you'd think Adobe would listen to the consumer. At the very least, a propmt should appear asking if now is a good time to update (much like Windows) so that you have the option to postpone the update for a couple of hours. That isn't the case, and not everyone can magically see into the future and know that they will inevitably run into this issue in the middle of their work day. Adobe makes tons of useless changes to the interface that actually make, what used to be simple tasks, more difficult to access, and yet they can't make a change that multiple consumers have begged them to make for years. It doesn't make sense. What it does is make me want to seek out other options and get rid of Adobe products altogether. 

[kglad]

disable auto-updates in preferences do it once and never again.

[Michelle278661036887]

Yes, that's all great to know now, but it didn't help in the middle of a work rush when I got shut down for 20 minutes while an entire group of people was waiting for me. They should release it with auto-updates disabled automatically, and a prompt should appear when updates are needed. Windows manages to do it. You'd think it would be a simple thing for Adobe to do as well. 

[kglad]

then post your suggestion on the cc desktop ideas forum