• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

STOP STOP STOP forcing updates in the middle of a production day!

Community Beginner ,
Oct 29, 2019 Oct 29, 2019

Copy link to clipboard

Copied

I am so tired of pencil neck geeks in a backroom deciding I have time to wait for damned update rather than access the program I pay to use.  PLEASE - put someone on this program that has had to work for a living and produce on a schedule.  You people are driving me nuts with your updates, and stopping me from meeting deadlines.  I think a class action lawsuit of all freelancers is in order. your products should not STOP us from meeting deadlines but make it easy and convenient.  but you have idiots running with the mice in the back room who have never never never faced a deadline nor known what it means to have some dipwad change their programs and force shutting down of your system just to edit a photo!!!!

 

please use some intelligence

 

Views

408

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 15, 2024 Feb 15, 2024

Hi @David35466676u2y2,

We understand this was really unfortunate. Ideally, there should be an option to cancel reboot as @kglad  mentioned. 

Also, you can disable the auto update option for Creative Cloud apps following the steps listed here: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

We hope it helps.

 

Regards,

Shivangi

Votes

Translate

Translate
Adobe Employee ,
Oct 29, 2019 Oct 29, 2019

Copy link to clipboard

Copied

Melody_Brunsting, I am sorry that you were interrupted in your work to apply a software update.  What type of Creative Cloud membership do you have?  If you have an individual membership then you can use the steps listed in https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html to control if updates are applied automatically or not.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 29, 2019 Oct 29, 2019

Copy link to clipboard

Copied

> deciding I have time to wait for damned update rather than access the program

 

As Jeff says, you can set your Preferences to allow automatic updates or not. Hopefully disabling it works for you.

 

I choose when updates are applied. I never have to stop production during the day.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 29, 2019 Oct 29, 2019

Copy link to clipboard

Copied

your adobe cloud WOULD NOT ALLOW IT -- it stopped and asked if I would like to install a different version - thank you very much -- I tried closing everything and opening from the app on my computer and it would not open -- thanks for your advice. I have auto update off -- it still -- if i did NOT accept the 20 minute update - I couldn't open photo shop -- thanks 

I'm curious -- have you ever charged clients by the hour only to have 1 hour turn into 3 because of update crap? 

when you changed adobe acrobat to the cave man drawings, you moved many things around making it impossible to take all of my files into acrobat - (jpegs and word) to make one 38 page adobe acrobat file -- that was fun -- I had to turn everything into a pdf to do what acrobat used to do automatically -- yes - added hours to my workload -- again - I wish you would put working freelancers on your test modules so that we the gotta get-er done now generation wouldn't have to spend so much time figuring away around your "fix"

+

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 29, 2019 Oct 29, 2019

Copy link to clipboard

Copied

Wish I'd been there to help when you were going through that. I've never had such problems and I'm effectively a freelancer.

 

Doesn't help you but thought I'd let you know that life without updates in the middle of a busy day is possible.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 29, 2019 Oct 29, 2019

Copy link to clipboard

Copied

You can set the CC DTA to Not do Auto Updates. Click the Gear icon and you get this dialog. Go to the Apps tab.

 

2019-10-29 23_08_30-Creative Cloud Desktop.png

And on the General tab you can set it to NOT Start with your system and to NOT Keep Creative Cloud up to date.

 

2019-10-29 23_11_21-Creative Cloud Desktop.png

 

You do not need the CC DTA running to use the CC programs. Every now and then, at your leasure when nothing is going on, you can open it and check for updates for both the CC DTA and the apps you have installed.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

45 minutes to reboot after an Adobe Acrobat update that wouldn't allow me to open a file until the reboot. And I was in a meeting trying to show a document when it announced this. Not impressive folks. Stop updating without asking our permission. And stop defaulting to automatic updates. Let us decide if we want them automatically or not. Don't require us to shut something off like this.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

i just saw a prompt to restart for acrobat, too.  i canceled the restart and clicked the document again.  it opened (in acrobat).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

Copy link to clipboard

Copied

LATEST

Hi @David35466676u2y2,

We understand this was really unfortunate. Ideally, there should be an option to cancel reboot as @kglad  mentioned. 

Also, you can disable the auto update option for Creative Cloud apps following the steps listed here: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

We hope it helps.

 

Regards,

Shivangi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines