Stuck in a sign-in loop

[MasMenno]

Hey everyone,

If I try to sign in to any app or the Creative Cloud app, I fill in the info and it tells me I signed out and need to sign in. This goes on and on and on. After talking to the Adobe Support on Twitter it ended up with that I had to purchase a license. I did that, and surprise, the issue still persists. 

I hope anyone on here is able to help, cause this is really bothering.

Best Regards,

MasMenno

[Peru Bob]

See here:

https://helpx.adobe.com/in/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

[MasMenno]

Nothing is working unfortunately, I guess I'll have to back-up my files on an external drive, reset my computer and just hope Adobe doesn't break again for the so manieth time on different devices.

[kglad]

after sending the requested log files per the previous post:

did you check your account, https://account.adobe.com and verify everything is what you expect.

then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

[MasMenno]

Thank you. I tried this as well but I can't access anything in the app because I need to sign in first, but that always ends up in the loop shown in the attached video.

[MasMenno]

This looks like something that could very well be my issue as well. I also had a student account and I graduated for that study. I hope Adobe can do something to fix this issue in the future. I will try if I can resolve the issue with any of this info once I get back home.

https://community.adobe.com/t5/download-install-discussions/quot-you-have-been-signed-out-please-sig...

[kglad]

@MasMenno 

have you installed the cc desktop app from the page bottom here?, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[MasMenno]

Yes both using that link and another time directly through the Microsoft Store, both won't work.

[kglad]

use a different browser.

[kglad]

if the previous post doesn't help, check your account, https://account.adobe.com and verify everything is what you expect.

then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

[Ruchika Wadhawan]

Hi @MasMenno To investigate this issue, could you please help in sharing the Creative cloud logs using Log collector tool. 

Regards,

Ruchika Wadhawan

[Shivangi_Gupta]

Hi @MasMenno,

Are you still getting the issue? Could you share logs as requested by my colleague?

Looking forward to your response.

Thanks,

Shivangi