stuck in creative cloud loading screen

New Here ,
Feb 07, 2022 Feb 07, 2022

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Have been trying for hours to install photoshop in my macbook, i updated to monterey, delete and install again,  even tried formatting my mac, still not being able to install it, it just keep in the loading screen until it signs  me out of it. Does anybody have the same problem or a fix?

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Creative Cloud , Installation

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Default, do you encounter any errors while attempting to install Photoshop CC?  Are you using the process listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to download the software?

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New Here ,
Feb 07, 2022 Feb 07, 2022

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yes, i'm also trying with other apps like illustrator or XD and i still have the same problem with creative cloud.

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Ok, if you are not being presented with any errors, please check the log files to determine the fatal error preventing the installation from completing.  Information on how to locate the fatal errors can be found at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html.

 

If you have any questions about the errors that you discover, Default, then please update this public forum discussion.

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