Stuck in infinite "Loading Creative Cloud..."

Community Beginner ,
Oct 15, 2020 Oct 15, 2020

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I had tried some ways that Adobe suggests including delete and download again, fix hosts file, delete the content of OOBE files. However, it still doesn't work for me. May I know do anyone have any idea how to fix this?

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correct answers 2 Correct answers

Explorer , Nov 29, 2020 Nov 29, 2020
Control Panel> Recover All Visual C ++ Files!I solved it this way.

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Adobe Community Professional , Dec 01, 2020 Dec 01, 2020
Are you all opening the Windows Control Panel > Uninstall a Program, and scrolling to the various Microsoft Visual C++ redistributables and then using "repair"?

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Adobe Community Professional ,
Oct 15, 2020 Oct 15, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Community Beginner ,
Oct 15, 2020 Oct 15, 2020

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It still doesn't work for me......

 

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Adobe Community Professional ,
Oct 15, 2020 Oct 15, 2020

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what os (including version)?

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Community Beginner ,
Oct 15, 2020 Oct 15, 2020

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Windows 10

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Adobe Community Professional ,
Oct 15, 2020 Oct 15, 2020

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version?

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New Here ,
Nov 10, 2020 Nov 10, 2020

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I have the same issue. I contacted with Adobe support and they performed remote session, but they couldn't able to fix the issue. They told that they escalted the issue, and I should wait.

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Please report back if Adobe is able to work with you to resolve. I'm also seeing this issue.

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Does after shows a messgae that something is missing or damaged ?

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Explorer ,
Nov 29, 2020 Nov 29, 2020

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Control Panel> Recover All Visual C ++ Files!

I solved it this way.

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New Here ,
Dec 01, 2020 Dec 01, 2020

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This fixed it for me too!

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Hi,

 

how do you do that? 

I've several Visual C++ libraries installed, and have only "uninstall" option for all.

 

 

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Sorry for that - the oldest library was uninstall only, but from the 2012 library I was able to repair,

and that worked 🙂

 

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New Here ,
Dec 28, 2021 Dec 28, 2021

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Did you repair only the ones that show the repair option? What about the ones that only show the uninstall option? Did you just ignore those? Do your restart after this step?

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Adobe Community Professional ,
Dec 28, 2021 Dec 28, 2021

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LATEST

correct, repair those versions for which repair is offered.  other installed versions leave.

 

restart is only needed prior to reinstalling the cc desktop app.

 

 

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os


repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated


restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Dec 05, 2020 Dec 05, 2020

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Hi, it sollved also my problems with CC instalation. Thanks!!!

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Explorer ,
Dec 06, 2020 Dec 06, 2020

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Recover > Repair  

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New Here ,
May 17, 2021 May 17, 2021

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Thanks alot!

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New Here ,
Dec 27, 2021 Dec 27, 2021

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How to fix this on mac?? 😭😭

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Adobe Community Professional ,
Dec 28, 2021 Dec 28, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os


restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Adobe Community Professional ,
Dec 01, 2020 Dec 01, 2020

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Are you all opening the Windows Control Panel > Uninstall a Program, and scrolling to the various Microsoft Visual C++ redistributables and then using "repair"?

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Thanks, I found out, and it worked ☺

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New Here ,
Dec 06, 2020 Dec 06, 2020

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This should be added to the FAQ!!!!

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New Here ,
Jul 02, 2021 Jul 02, 2021

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This worked for me too!

Thanks a lot.

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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you're all welcome!

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