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stuck on loading screen

Community Beginner ,
May 28, 2023 May 28, 2023

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hello all,

 

i really hope someone can help me out here.

ive purchased photoshop to try out the new generative fill option, but after (trying) to instaal Creative cloud and launching it its stuck on the loading screen and tells me to reboot...
what ive tried sofar is:

Clean everything with adobe cleaner

install microsoft visiual C++ (different versions)

launch CC as Admin.

deleting files in OOBE directory

 

Nothing seems to work, however if i install it on my other (Low end) PC everything works just fine.

Can someone please help mne out here

thanks in advance

 

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Community Expert ,
May 28, 2023 May 28, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

 

<moved from cc services>

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New Here ,
May 29, 2023 May 29, 2023

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قمت بالدفع وعند التنزيل لا يمكنني التثبيت لانه يريد أن يحدث الوينوز وانا لا اريد تحديث الويندوز برجاء الغاء الأشتراك 

 

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New Here ,
May 29, 2023 May 29, 2023

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رجاء الغاء الأشتراك

 

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Community Expert ,
May 29, 2023 May 29, 2023

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LATEST

@hamdi30132949o3mv 

 

what windows version do you have?  as long as it's a win 10 (or win 11) version, there are adobe versions compatible with your os.

 

and, if you still want to unsubscribe, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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