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Stuck on "Cancelling" in Creative Cloud - Photoshop

Community Beginner ,
Mar 28, 2019 Mar 28, 2019

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I had an issue installing updating Photoshop so I pressed cancel, now it's stuck on cancel and there's nothing I can do about it.

I uninstalled all photoshop files, and reopened Creative Cloud and it didn't change anything.
Also reinstalled creative cloud completely.

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Mar 28, 2019 Mar 28, 2019

Uninstalling doesn't remove everything, so Adobe has Use the Creative Cloud Cleaner Tool to solve installation problems

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Community Expert ,
Mar 28, 2019 Mar 28, 2019

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Uninstalling doesn't remove everything, so Adobe has Use the Creative Cloud Cleaner Tool to solve installation problems

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Community Beginner ,
Dec 09, 2024 Dec 09, 2024

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i know this is literal years after the fact, but i just had this issue too so it's obviously still a thing--putting this here for anyone else that has the issue.
a simpler solution than the other answer that worked for me was to just turn airplane mode on my pc off and back on- it reverted back to "update available"

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Community Beginner ,
Dec 09, 2024 Dec 09, 2024

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off and back on**

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Community Beginner ,
Dec 09, 2024 Dec 09, 2024

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wow brainfart LOL, on and back off****

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Community Expert ,
Dec 09, 2024 Dec 09, 2024

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for others, just reset the cc app.

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