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student discount account

New Here ,
Jun 25, 2021 Jun 25, 2021

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hi 2 days ago I paid for a student plan and they already charged my bank account but I can not use my adobe programme and it says they are on free trial period and it will stop in 6 days . what should I do ?

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Activation, Installation, New user

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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Hi @Mohammadamin5FEB 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html


Please confirm your new paid plan is active and student eligibility has been verified from your account portal below.

https://account.adobe.com/plans

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Post back if you need more help.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 25, 2021 Jun 25, 2021

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Hey I just checked it and it seems like they haven’t changed my plan . Because they have charged me but they haven’t given me the account . What should I do ? How can I ask them to return my money or activate my account ?

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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