Student license Creative Cloud normally 65 euros, we already paid 328 euros for less than a year (30.24 / month)

[jeroend90897177]

Normally we could buy a student license through the school for creative cloud, 65 euros per year. But in the end we paid 30.24 euros for each month. Apparently something went wrong during the transaction and we were connected to the Adobe website ... We paid 328 euros for less than a year.

We never received a bill, just in the end my son received an email with the bill in July and August, when we only noticed that we paid too much.

We get no refund or nothing, the chat is not answered on my question. The subscription has stopped, while I have paid for a month.

So no customer service?

How can this be solved.

Thanks for an answer

regards, Jeroen

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[John T Smith · Accepted solution]

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[Abambo]

I do not know your terms, but the 60€/year seams to be a highly subsidized rate. My rate would be 20€/month. For more information either contact your school or Adobe via the link Contact Customer Care .

[jeroend90897177]

Thank for your answer. My son had a school license of 65 for one year, but he had to renew and there went something wrong...at the link (software) of the school something went wrong and may have ended up on the official website, my son did not notice this .... only after 10 months he received an email from the monthly invoice and then his we start thinking ... also our mistake. thank everyone for your good advice. It is a pity that people did not show goodwill here at adobe, because all the payments could be seen there and we also had a school license first. Anyway. lost 265 euro.

[Abambo]

I'm not sure that Adobe does not show good will. If your claim is legit (what I don't doubt, but I cannot check), Adobe will help you with this. As I do not know any of the terms of your school license I cannot promise anything but asking Adobe to look into your case.

[jeroend90897177]

Thanks for your comment ! Normally, my son has to pay the license via the school website via a link via academicsoftware.be. But something went wrong, I do not know that, or the payment did not work or did. The school can indicate in a sort of profile whether you are entitled to such a license. My son would normally be entitled to this, he does high school multimedia and information management. But maybe this is wrong in his profile somewhere. Academicsoftware.be, however, has shown its goodwill and has given a license for a year. This way we can limit the damage. But adobe custummer care did not help us, I sat for 8 hours with a chat window, they were interrupted every time, and I can understand that in their own way.We have made a new subscription via their website. My son, but there is certainly no question of refund or similar, I will leave it here, thanks for your comments. So I have paid 12/08 30,24 but the 13e the creative cloud doesn't work. Normaliy i should haven one month to go... thanks for the comment, i leave it by this, t

[Abambo]

A very friendly lady at Adobe confirmed that they are looking into your case. I suppose they need to check this and that also with your school. If in doubt that the contact is Adobe (there is fake support sometimes jumping in just to get your money), give me a pm and I will check internally if the person is legit.

[jeroend90897177]

Thanks for helping me !

It all happened about 10 months ago and my son got it all right. He is 21 and I as a father can not control everything he needs and orders for school. The accounts also arrive at his email address. So unfortunately I have too little control over it.

My son had a school license from 10-10-16 to 10-10-17. This costs 65 euros. He received an email that it had expired and that it had to be renewed. Did he do this via this mail, or via the mail via school, in which he is referred to a special (no fraudulent) website, where he can enter with a code and thus enjoy again a school license of 65 euros for creative cloud . It is not that this is only valid for 1 year. The pupils of that school can use this favorable rate every year.

The fact is that he or she has responded to the email for renewal and that instead of having extended the school license he got another student license, but a more expensive 30.24 euro per month. Either he that he with the code of school to register you through academic software (website) he has applied for a new license. I have uploaded a print screen several times through the chat. The problem may be that his profile (which I explained earlier) is not set correctly, for this the school is responsible for whether something went wrong with the payment, which is unlikely since monthly money has gone from my account with a more expensive subscription.

Whatever it is, the employees have been able to see in my son's account that he has paid 30.24 euros every month. I have also shown that he is normally entitled to a school license. The money did not end up at a malicious website. Because then I would do my complaint there.

I think that when he has a school license and that it is renewed that can not just change into another, more expensive plan.

I know if you do this via the adobe website that you first have to pay only 50% (?) X time and then (1 year?) You have to pay the full sum.

With this school license you can renew this every year for the same amount.

What I also find very strange is that there was only an invoice for the first month, then no more, only after 10 months invoices arrived in July and August. Then we noticed it.

I only ask that Adobe view this and have the goodwill to enforce this right. I finally received a refund of 30.24 eur. But we only paid this amount and the more expensive subscription was closed the day after.

Through forum or chat (I had about 8 hours with such a screen in front of my nose and was broken several times, so I had to start over again.This arrangement is not easy.On the phone this is explained in 5 minutes.

It is about a student who needs creative cloud to learn. Needs a few hours per week and a few weeks or months per year. So not professional.

It is not uncommon to give students from high school a school license at low tare. But it can not be the intention to abuse then to charge 263 euros due to a mistake (?) Of a pupil.

I still hope that adobe will look at the matter again, but they had already told me twice that they were going to look at this from a higher level, but each time the chat was broken and after half an hour I had to start again and try to get in. is not easy.

And if still in the hope of a positive honest answer,

Sill waiting for 263 euro. (have a refund 30,24 for one month we didn't use)

greetings Jeroen.

(This is a google translation)

[jeroend90897177]

Hello,

thanks for your reply.

See appendix a print screen of the website of the high school Thomas More and the software website.

It is written in Dutch, but I translate:

"The following software titles are made available by Thomas More to add to your software package .... Adobe Creative Cloud 1 year subscription ... 65 euro"

You get access with a special key (password) only those students who are eligible for this software get this key and so they can obtain the software after they have paid.

So my son only had to pay 65 euros. But there went something wrong. This is a school license.

Greetings jeroen. look inclosed photo

Van: "KanikaS" <forums_noreply@adobe.com>

Aan: "jeroendebruyn1" <jeroendebruyn1@telenet.be>

Verzonden: Woensdag 22 augustus 2018 21:17:30

Onderwerp: Reply marked as helpful on Student license Creative Cloud normally 65 euros, we already paid 328 euros for less than a year (30.24 / month)

Student license Creative Cloud normally 65 euros, we already paid 328 euros for less than a year (30.24 / month)

[Abambo]

jeroend90897177  wrote

thanks for your reply.

See appendix a print screen of the website of the high school Thomas More and the software website.

You can't attach documents to a forum reply.

Either you provide a link to the data (via dropbox, Creative Cloud link...) or you paste the image using the "insert image" icon with the forum interface.

You can also use copy/paste.

[jeroend90897177]