Student plan renewed but apps not launching [was Please help!!!]

[maria fernandag95765080]

I have renew my plan but wont let start the app they just get stuck

[John T Smith]

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems, and what error message do you see?

[maria fernandag95765080]

Hi John

Thank you very much for your message and help. Really sorry I didn't post all the information as you might have gathered I'm a novice at this. I'm using a Mac Book I bought a student subscription last year and now it asked me to renew it. I did, bought an other student subscription but when I open photoshop or in . design it goes to the buffering sign and it wont start

[Nancy OShea · Accepted solution]

It sometimes takes 1 business day to process new subscriptions.

Log-in to your Adobe account to confirm your renewal was processed.

https://accounts.adobe.com/

[maria fernandag95765080]

Hi

many thanks for all the replays . I think is working now