subscription auto-renewal problems

[Rocketbottle]

Dear Adobe

Your subscription renewal system could work far better. I am not too happy about how this works.

New annual subscription just started on the 1st of June.

I got an email to inform me a new subscription period has started, thank you. Only my language is Finnish, you always mail me these reminders in Swedish. Yes it is Finland's second official language, but I don't speak it fluently nor my account setting says nothing about Swedish anywhere. How to change this?

Today I open CC desktop app to launch "Portfolio". Cannot launch anything, and my apps say "install" - only Muse shows it's installed.

OK. logged out and back in - no help.

I started After Effects and it refused to open, saying I am logged out. OK, logging back in again in CC Desktop app.

After Effects still wanted me to log in separately, but I managed to get it working.

Next Photoshop. Needs to log in and refuses to accept my new password I changed a while ago. And logging in the CC app again. Now Photoshop lets me log in with a new password.

And of course two step verification codes in every step...

I should not need to go through the trouble uninstalling and reinstalling anything simply to be able to use my paid apps. That's probably support chat's first suggestion. Not interested to chat with someone in India in Sunday evening.

This has to work better! Nothing has changed in my end. Only Adobe renewed my subscription.

I continue tomorrow with a critical client project. I cannot wait for what other surprices I may find in the morning. To whom can I bill for the time I spend fixing things, please?

Respectfully

Mr Jari Hakala

[Nancy OShea]

Rocketbottle  wrote

Dear Adobe

Your subscription renewal system could work far better. I am not too happy about how this works.

This is a user-to-user community forum, not Adobe support. 

Rocketbottle  wrote

To whom can I bill for the time I spend fixing things, please?

That's very funny .   I suppose you bill the same people when your Internet service goes down or your electricity goes out?

Seriously  though., I have never experienced downtime resulting from my plan's automatic renewal.  And I've been a subscriber since 2012.   I really think this is more a coincidence of events rather than a root cause.

If you're on Windows 10, did you receive the recent 1903 update yet?  That has caused quite a stir for some people.  Rolling back to Windows before the update may help.