Subscription charged two times this month

New Here ,
Nov 15, 2018 Nov 15, 2018

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I've been charged by Adobe for my subscription two times this month in a short period of time, Could this be a mistake?

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correct answers 1 Correct answer

Community Expert , Nov 15, 2018 Nov 15, 2018

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
T

...

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Community Expert ,
Nov 15, 2018 Nov 15, 2018

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Nov 15, 2018 Nov 15, 2018

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They did this same BS to me, and have been double charging me since July, and I just noticed.  Now they refuse to refund the money.  Crooks.

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New Here ,
Feb 21, 2022 Feb 21, 2022

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What?!
I'm having the same problem!!!
How can I fixe it? 😞

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Community Expert ,
Feb 21, 2022 Feb 21, 2022

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Scroll up and read my reply

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