Subscription problem - Licensing server issue?

[ashm28421131]

Since this morning we have started experiencing a problem with a number of our users all showing as membership expired - when checking on the Adobe portal it shows as they being live and active accounts.  Our annual renewal was completed in August this year (so know it is not a renewal problem), had same problem a few months ago exactly the same and was told it was a problem with Adobe Licensing server caused by data corruption.

Is anyone else experiencing this problem and wonder if the data corruption has come back? - have tried the usual workaround on setting up different accounts and reassigning etc, but does not seem to make any difference.

[Abambo]

I would suspect a network problem on your site as our licenses all work as they should. Teams and individual licenses. What I can't check are licenses fixed to a specific computer.

[ashm28421131]

Sorry but this is not a network problem, as all services are running as normal, plus we have a number of users working, but only a small number of users affected.  A network problem would take them all out of action.  I can see the accounts in the adobe portal showing as being active.

[Abambo · Accepted solution]

What license type do you have? CC for Teams?

May be a user having problems may log-in to a different computer and see if the problem follows the user or is bound to the computer.

Look here for possible solutions: Licensing errors | CC 2019

[ashm28421131]

Thanks for your reply - we use CC for teams, Tried the users logging onto different machines, unfortunately same problem.  Have chatted with Adobe about this who mention it is a problem with the back end on their side, so I guess that confirms where the problem is stemming from!  Call has been escalated so waiting to see how long it takes to fix.

[arij2010]

Maybe you have a conflict with older licenses for this users .In this case only Adobe customer service can have a detailed view and cancel old licenses to stop the conflict.