Substance 3D no email

[Jasmine27794717i1ay]

After using my email to request an email that would allow me to verify my status as a student so I could use Adobe Substance 3D, I've yet to receive any email and it's been several hours.

i can't even input my email again to see if it resends the email as it says the email is now being used.

I see no solution to this, I've checked junk and my email, I've added adobe to my contacts , etc.

im not sure what to do 

[Mylenium]

Adobe has been officially on holiday until yesterday. I'm sure they're simply backlogged. Give it some time.

Mylenium

[Olivia Wai Lu27544094t68e]

Same with me - tried resubmitting the form but it says UniqueID already exists. No luck talking to support either...

[kglad]

<moved from account, payment & plan>

[Marion3D]

Hey @kglad this is not the right board, here is is about the 3D Assets library

[kglad]

@Marion3D 

what is the correct forum? should the op contact adobe support via chat, for example?

[Marion3D]

Yes, the adobe support team should be able to help cases like this! I am a product PM for the 3D conent libraries so I am not able to provide such support here

[kglad]

@Marion3D 

thank you!

[Jasmine27794717i1ay]

The only way I found worked is to use an email NOT associated with an Adobe account.

Why? I don’t know, but apparently people have been having issues since October last year and there’s still no fix.

Sent from Outlook for iOS<>

[kglad]

@Jasmine27794717i1ay 

contact adobe support and see if they can help you.  please follow-up here after your contact to help me better help others in a similar situation (without moving their posts all over the adobe forums).

  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Olivia Wai Lu27544094t68e]

I've contacted adobe support twice with the issue and no luck. They keep directing me to different agents until the chat eventually cuts out. It has been suggested to use a different email address but that's not possible because I only have one school email...

[kglad]

i didn't think they'd be able to help.  we just gave it a try because the official email support is failing and @Marion3D suggested we try.

get a free email account at gmail ot hotmail and use that with the email support.