Support Are Refusing to Reset Activations

[Paul23629929qanp]

I have transferred to a new PC and re-downloaded Photoshop Elements 2013 onto it. When I open it and log in, it accepts the serial number but says that it is already in use.

However, when I open it up on the old PC and go to log out, it says 'no internet connection' when there clearly is.

So I ask support to reset my activations but they refuse saying that they cannot support an old product. I say I do not want support, only to reset the activations but it's still a hard no followed by 'sell sell sell'.

What can I do?

[Test Screen Name]

How do you contact support, exactly? What email address, or phone number, or other method?

[Peru Bob]

The agent you spoke with is either not doing their job properly or doesn't know how to do it.

Try another agent and ask for a supervisor if necessary.

Please go to Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[John T Smith]

>old PC and go to log out, it says 'no internet connection'

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link
https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2