• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Support Are Refusing to Reset Activations

New Here ,
Mar 17, 2022 Mar 17, 2022

Copy link to clipboard

Copied

I have transferred to a new PC and re-downloaded Photoshop Elements 2013 onto it. When I open it and log in, it accepts the serial number but says that it is already in use.

However, when I open it up on the old PC and go to log out, it says 'no internet connection' when there clearly is.

So I ask support to reset my activations but they refuse saying that they cannot support an old product. I say I do not want support, only to reset the activations but it's still a hard no followed by 'sell sell sell'.

What can I do?

TOPICS
Activation , Installation

Views

82

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 17, 2022 Mar 17, 2022

Copy link to clipboard

Copied

How do you contact support, exactly? What email address, or phone number, or other method?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 17, 2022 Mar 17, 2022

Copy link to clipboard

Copied

The agent you spoke with is either not doing their job properly or doesn't know how to do it.

Try another agent and ask for a supervisor if necessary.

 

Please go to Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 17, 2022 Mar 17, 2022

Copy link to clipboard

Copied

LATEST

>old PC and go to log out, it says 'no internet connection'

 

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link
https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines