Suppsed Invalid Serial Number

[Mitchell23199018oepn]

Purchase Premier Elements 24 half a year ago.  When I tried to use the program recently I was required to sign on to my account, then asked for a serial number.  I provided the one from the "Your products" page (yes I double checked the number)  but was told it was invalid.  Tried reloading the product and was againg told the number was invalid.  Could not find a customer service number, so what am I to do?

[kglad]

can you copy and paste into a reply here the error message (making sure no serial number is revealed).

[Mitchell23199018oepn]

Sure

[kglad]

an invalid serial number you either made an error when entering the number OR you have the wrong installer.  details:

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.

you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

<edit>

[Jeffrey_A_Wright]

Mitchell, I'm sorry you are receiving an invalid serial number message for Premiere Elements 2024. Please try the suggestions offered by Kglad. If you continue to encounter an invalid serial number error, then can you tell us more about what happened to the computer prior to this error?

You can find information at https://adobe.ly/3D3lzfN on how to locate the serial number for your registered copies of Photoshop and Premiere Elements and download a fresh copy of the installation files if needed. ^JW

[Mitchell23199018oepn]

So I reloaded the program off the "your products" page and used the number
associated with it. Same message. How do you contact adobe support? I
could not find anything. Thanks

[Jeffrey_A_Wright]

Thanks for the update, Mitchel. Did you remove the licensing files or run the CC Cleaner Tool as previously suggested by Kglad in https://adobe.ly/4h3Fjxv? If you are using your registered serial number, and it has not been revoked, then those steps should allow you to use the software.

If you are confident you have already ran the CC Cleaner Tool, without errors, then go to https://adobe.ly/4h1EQMm and click on the chat icon on the bottom right-hand corner of the page, Mitchell. You will be connected with a team that can help you if the serial number has been revoked or invalidated, but they won't be able to help if it is a licensing error, so please make sure you try the previous suggestions first as revoked serial numbers are not typically listed in an account on https://adobe.ly/4gSLNzv, Mitchell. ^JW

[Mitchell23199018oepn]

I will give it a try. Thanks

[kglad]

keep us updated.

[Mitchell23199018oepn]

 

[Nancy OShea]

Which operating system and version?