Taking money even after the subscription has ended

New Here ,
Sep 25, 2017 Sep 25, 2017

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My Illustrator 1 year subscription has ended 1 month ago, but you are still taking money from me. What can I do to make this stop?

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correct answers 1 Correct answer

Adobe Community Professional , Sep 25, 2017 Sep 25, 2017
Manage your Creative Cloud membership if that doesn't help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Sep 25, 2017 Sep 25, 2017

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Manage your Creative Cloud membership

if that doesn't help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
Sep 25, 2017 Sep 25, 2017

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Moving to Adobe Creative Cloud

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New Here ,
Aug 27, 2021 Aug 27, 2021

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I know how you fill o ended my 7 day trial and Adobe is still taking money frome me now Adobe if you see this I want my money back or not will be taking this to court because you shouldn't be taking money when i ended the trial 

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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