Technical Support

[boblink1941]

I need to talk to Technical Support can you please help me find them!!!

[kglad · Accepted solution]

http://www.adobe.com/support/chat/ivrchat.html

[charlesp8519216]

I need Technical Support, I have been a Creative Adobe Cloud Member with you for many years, and for the first time I cannot get many of my Apps to work. I have been doing Video Editing for many years.  I pay you every month for these Apps. But when I try to ope Adobe Premiere Pro and Affer Effect and Audition and other APPS, it gives me this System Error Message.

*  The Code execution cannot proceed beasue MSVCP110.dII was not found, Reinstalling the Program May Fix this problem.*  This is the message thata I am getting. Can some one call me and help me this morning, Saturday, I am here now, I need this problem fix, thank you. Pastor Charles Pratt TELEPHONE NUMBERS REMOVED

Please help me get back up and running. I have been using Power Director, but its nothing like Adobe.

Thank you Kindly

Pastor Pratt

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

[Adobe will not call you, but scammers will]

[kglad]

check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)

[John T Smith]

That is a Microsoft problem, so you need a Microsoft solution
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html