Testabo oder nun doch Abo? Ich bin verwirrt

New Here ,
Jun 22, 2022 Jun 22, 2022

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Hallo,

 

ich bin gerade etwas verwirrt.

 

Ich habe heute bei notebookbilliger eine Foto-Abo-Jahreslizenz gekauft. Nun bin ich dabei, die Programme zu installieren. Zuerst habe ich eine Testversion von Foto-Abo "bestellt", habe die CC-Desktop-App und Photoshop als Testversion installiert. Danach habe ich den Code eingegeben und der wurde auch akzeptiert. Eine Bestätiung der Aktivierung habe ich vorhin erhalten. In meinem Konto steht aber noch immer 7-Tage-Testverion. Beginnt die eigentliche Lizenz erst mit Ablauf der Testphase und meine gekaufte Lizenz wird erst nach Ablauf der Testphase angezeigt?

 

Oder habe ich einen Denkfehler oder schlimmer - ich habe da etwas verbockt?

 

Danke

TOPICS
Activation , Creative Cloud , Installation , New user

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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your subscription starts and the trial ends as soon as you make your purchase.

 

start by checking your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then, if your account shows an active subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if your account does not show a subscription, contact the vendor.

 

p.s. buying from a non-adobe vendor can cause an issue because, if you have a problem, it's often not clear who (adobe or the vendor) is responsible for fixing the problem.

 

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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It can be taken up tp 24 hours until a subscription became active.

So take a look tomorrow into ypor account.

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