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Help! I do not know what to do
To use the latest Creative Cloud apps, you need Windows 10 (1803) or higher. Adobe dropped support for Win 8 and 8.1
https://helpx.adobe.com/download-install/kb/os-support-for-cc-2019-apps.html
System Requirements
https://helpx.adobe.com/creative-cloud/system-requirements.html
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Do you have all the latest Windows updates? I ask because Microsoft usually updates Visual C++ runtime with Windows.
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
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To use the latest Creative Cloud apps, you need Windows 10 (1803) or higher. Adobe dropped support for Win 8 and 8.1
https://helpx.adobe.com/download-install/kb/os-support-for-cc-2019-apps.html
System Requirements
https://helpx.adobe.com/creative-cloud/system-requirements.html