The serial number is already in use ...

[Ed_P]

I have LR6 on my Windows 7 desktop and want to install on my new Windows 10 laptop. I had LR3 on an old laptop,but deinstalled it. I've downloaded LR6 to new laptop, but registered serial number is rejected with above message. I checked the "I have already deactiveated one of my other computers" button, but this doesn't help. What are next steps? Thanks.

[Ned Murphy · Accepted solution]

Contact support and ask them to reset all of your activations.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

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Serial number and activation chat support (non-CC)

https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-acti...