The serial number you enter has been revoked... CS6, bought in 2017

New Here ,
Jul 05, 2022 Jul 05, 2022

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As I said in 'subject', I bought Photoshop CS6 Extended and it worked fine. Yesterday, when I deactivated it (I was thinking about using it on another computer for a month or two), it turned out that I cannot activate it again. It says 'the serial number you enter has been revoked, this product cannot be licensed". The product was bought on Allegro (kind of like Ebay in some parts of Europe) in 2017 from a store called Veb-Prof ... well, I have all the information about the seller, but what I need is for Adobe to somehow confirm that this means my CS6 is illegal. Then I can visit the police station. Right now, in my country (Poland) I do not see any way to contact Adobe about this matter. Does anyone know who to contact, or perhaps can you confirm from that my serial number is illegal?

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Adobe Community Professional ,
Jul 05, 2022 Jul 05, 2022

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This is a public forum, not Adobe support... nobody here can help

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

At one time Adobe did not do a very good job of keeping track of OEM and volume licenses... they have, over the past year, started to work on tracking down licenses that should have never been sold to individuals. If you did not buy from Adobe or a valid dealer (such as direct from Amazon but NOT from someone using Amazon as their store front) you may have inadvertently purchased a serial number that you should not have
Invalid Serial Number https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html
-https://community.adobe.com/t5/Get-Started/I-purchased-CS5-years-ago-but-attempts-to-download-it-now-fail/td-p/9246661
-and revoked volume number https://community.adobe.com/t5/Get-Started/Feeling-cheated-CS6-serial-number-revoked/td-p/9807405
-Problems with software validation https://community.adobe.com/t5/Get-Started/Has-anyone-had-a-POP-UP-problem-I-get-a-pop-up-window-tha...
-Warning that software is not genuine http://www.adobe.com/genuine.html
-http://prodesigntools.com/dont-buy-adobe-software-on-ebay-craigslist-or-amazon-marketplace.html
-Invalid software https://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html
-and more information about fraudulent sellers in https://community.adobe.com/t5/Get-Started/My-CS6-serial-number-has-been-revoked/td-p/9162503

 

CS6 is no longer supported, but you MAY get support to verify that your number should not have been sold

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html

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