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The update button in Adobe Creative Cloud apps doesn't respond

New Here ,
Jul 27, 2019 Jul 27, 2019

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Hi,

I've currently installed a few apps in my Adobe CC. Photoshop, Illustrator, Premier Pro need to be updated. However, when I click on the update button for any of these apps, nothing happens; no error messages, no download or wait progress indicator, nothing! It seems like the update button is not responding at all. I am running Mac OS Mojave 10.14.6.

Any ideas what could've caused this?

Thanks,

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Community Expert ,
Jul 28, 2019 Jul 28, 2019

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restart your computer and retry.

after doing that do you still see an update option?  if so, does the mouse pointer change to a hand on mouseover of the button?  does it respons to your click?

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New Here ,
Aug 02, 2019 Aug 02, 2019

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Thanks for your reply. The issue seems to be fixed by itself, at least for now. I didn't need to restart the computer. However, when I returned to the computer after a few days (since I was traveling), the apps are updated. So, I am not sure what happened between the first time I reported it, left the computer on sleep and then returned after a few days.

Thanks,

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Community Expert ,
Aug 02, 2019 Aug 02, 2019

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you're welcome.

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