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They let me sign up with an email i don't have access to, putting me completely stuck

Apr 14, 2024 Apr 14, 2024

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i got an acrobat free trial+ plan with an old email address from my college on accident because it was saved in my google. (this is another account)
i no longer have access to this email adress.

I do not know my password, it didn't even ask me when i made my plan.

 

i can't alter my passport because i can't change my email

i can't change my email because i can't alter my passport

 

the stupid ai virtual assistent has no object permanence, so when i ask for help with one of these things it's forgotten that i don't have both. it has no programmed response for someone without either of these.

 

give us actual human assistants , at the very least for non common issues , corpo trash.

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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Community Expert ,
Apr 14, 2024 Apr 14, 2024

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If you still have trouble, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Adobe Employee ,
Apr 15, 2024 Apr 15, 2024

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Hi @ ,

Did you follow the suggestions shared by the experts above? Did you contact the support team?

Let us know if you have any questions.

Regards,

Shivangi

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