This is some kind of nonsense, all applications and plans disappear from my account

New Here ,
May 24, 2022 May 24, 2022

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This is kind of a joke, after merging of account(I suppose that after that) I've lost lightroom 6 from my account, also I've lost my plan of Creative Cloud, whole invoice history also dissappeared.

My plan was paid in advance for one year, still 3 months left. 

Cannot contact support, coz I have no app in my subscription, so I cannot use phone support

What the heck!

 

 

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Activation , Creative Cloud

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Adobe Community Professional , May 24, 2022 May 24, 2022
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
May 25, 2022 May 25, 2022

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Since I have no products on my account, both licenses Lightroom 6 and Creative cloud disappeared from my account cannot talk with Agent! 
An active plan or trial is required for live support assistance. I found no record of an active plan linked to this email 

This is a joke, lot of money spent, and no support or possibility to contact them. 

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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What do you mean merging of accounts?  This is a user-to-user forum.

Did you have two plans under different user IDs?

Are you logged-in to the correct account?

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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