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This program SUCKS! I've spent 7 hours trying to install it and actually have it work.

Community Beginner ,
May 16, 2013 May 16, 2013

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Sometimes it works, then Acrobat X Pro suddenly drops off the map and won't open, or won't print from InDesign6. I'm so frustated that I actually paid money for this when I'm losing money BECAUSE I CAN"T WORK WITH YOUR CRAPPY PROGRAM.

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Community Expert ,
May 16, 2013 May 16, 2013

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How about starting with a few details of your  system (operating system?) and what steps you've taken so far?

Download or disc?

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Community Beginner ,
May 16, 2013 May 16, 2013

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Windows Vista

Downloaded file from Adobe

I've been on the Forum.,

I've followed instructions sent to me from a Adobe "Expert"

I've unistalled the program. I've installed previous programs.

I've reinstalled the program.

I've changed permissions in my system.

I'm running cleaner now.

I am NOT HAPPY!

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Community Beginner ,
May 16, 2013 May 16, 2013

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Just realized that I can't read the Cleaner ReadMeFirst file because ACROBAT doesn't work.

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Adobe Employee ,
May 16, 2013 May 16, 2013

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Nothappy1240 you can find instructions for using the CS Cleaner tool at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

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Adobe Employee ,
May 16, 2013 May 16, 2013

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Please let us know the service pack installed for Vista. To check service pack follow the mentioned link: http://windows.microsoft.com/en-in/windows-vista/learn-how-to-install-windows-vista-service-pack-2-s...

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Community Beginner ,
May 17, 2013 May 17, 2013

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Service Pack 2. I've run cleaner and reinstalled and it still doesn't work

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Adobe Employee ,
May 17, 2013 May 17, 2013

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Please try to follow the mentioned steps:

1. Turn off UAC and restart the machine: http://helpx.adobe.com/x-productkb/global/disable-user-account-control-uac.html

2. Right click on the program and run as admin

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Adobe Employee ,
May 17, 2013 May 17, 2013

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LATEST

Shelly,

We are sorry for the inconviniece caused, please let us know when you are with your new laptop (as discussed over phone), so that we shall setup a conference call and deal with it.

Cheers

LP

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LEGEND ,
May 16, 2013 May 16, 2013

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Nothappy1240 wrote:

I've been on the Forum.,

I've followed instructions sent to me from a Adobe "Expert"

You have three posts, and all three are in this topic.

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Community Beginner ,
May 17, 2013 May 17, 2013

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I did cleaner, reinstalled CS and it still doesn't work. Vista Service Pack is 2.

If I buy a new computer will it work? Or will I have the same issues?

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