/t5/download-install-discussions/this-serial-number-does-not-qualify-try-another/td-p/3842592Dec 24, 2011
Dec 24, 2011
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I just received my Adobe Photoshop CS5 Extended and trie to install it. I entered the serial number from my CS 3 Photoshop Extended and received the "This serial number does not qualify". Photoshop CS3 was part of the Design Premium bundle, but I really didn't want the additional apps when I bought the upgrade. Is this the problem?
/t5/download-install-discussions/this-serial-number-does-not-qualify-try-another/m-p/3842593#M483156Dec 24, 2011
Dec 24, 2011
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Correct - you don't qualify for upgrade pricing on the standalone version (called a "point product") if your previous version came from a Creative Suite collection. CS collections only upgrade as collections, which is one of the many reasons why they're cheaper than the same mix of point products would be.
I suggest you contact Customer Support directly and see what your options are.
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