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This serial number is already in use.

Explorer ,
Aug 23, 2022 Aug 23, 2022

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I recently purchase a second hand licence for an Adobe Master Collection CS6 upgrade for my existing Adobe Master Collection CS5 licence.

 

This seems to have worked well.

 

However, when I go to my Adobe account and try to register the new licence I get a message:

 

"This serial number is already in use."

 

Is there any way I can resolve this?

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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The person who owned the license has to transfer it to you. 

 

https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

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Explorer ,
Aug 25, 2022 Aug 25, 2022

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Many thanks for your posting - that was very helpful.

 

The instructions you provided specify that a Case Number must be provided for the transfer to take place.

 

How do we obtain a Case Number?

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Community Expert ,
Aug 25, 2022 Aug 25, 2022

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Looks like filling in and returning the License Transfer form gets you a case number, but I don't know. Like most of us around here, I am not an  Adobe employee.

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