• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Transfer Adobe Marketplace Add-Ings

New Here ,
Oct 31, 2022 Oct 31, 2022

Copy link to clipboard

Copied

I purchased a number of Photoshop add-ins through my university account. I am no longer with the university. I now have a full subscription.

How do I go about getting my add-ins moved to my current account? Is possible? I paid a lot of money out of my pocket for them.

TOPICS
Creative Cloud , Installation

Views

75

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 31, 2022 Oct 31, 2022

Copy link to clipboard

Copied

i don't know if you can transfer from one adobe id to another.  check with adobe support:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 01, 2022 Nov 01, 2022

Copy link to clipboard

Copied

LATEST

you're welcome. let us know the outcome.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 01, 2022 Nov 01, 2022

Copy link to clipboard

Copied

If the add-in is listed under Inactive, make sure "COM Add-ins" is selected in the "Manage" drop-down and click "Go...". Check the checkbox next to the Add-in and click "OK".   

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines