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Transfer CS5.5 license between users

Community Beginner ,
Jun 21, 2023 Jun 21, 2023

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Hello. Recently I've bought a second hand Adobe CS5.5 and I want to transfer the license betwen the original user and me.

Adobe support tell me that I have to publish a message here to open a ticket to start the license transfer process.

Any help?

Thanks!

 

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correct answers 2 Correct answers

Adobe Employee , Jun 21, 2023 Jun 21, 2023

Ellis, your case number is ADB-29824397-T2K6, and per Kglad's suggestions, you can use the steps in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your support case.

 

The support case seems to be tagged about the need to increase the activation count, Ellis, but that is not what you asked about in this public discussion forum. 

 

You can follow the steps offered by Kglad at https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

...

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Community Beginner , Jun 27, 2023 Jun 27, 2023

Resuming for anybody with my same problem.

Tell the license porpietary/transferor to speak Adobe first. The license transfer pocess is almost inmediate this way.

If you speak with Adobe (If you are the license recipient), you will spinning almost in a loop without sucess.

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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Community Beginner ,
Jun 21, 2023 Jun 21, 2023

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Many thanks for your prompt response. I need a case number and the agent told me that I have to publish here to have that "case number" because Adobe CS5.5 does not have support via chat.

So, without a case number/Support history (Step number 7 of the link) I can't do the process.

Hence here I am... What I should do? Is it a little bit confusing

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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if you contacted adobe support, you have a case number, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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Community Beginner ,
Jun 21, 2023 Jun 21, 2023

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Thanks again. Sorry, I'm very new to this... where is that case number?

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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it should be on the ticket you opened with adobe support.

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Community Beginner ,
Jun 21, 2023 Jun 21, 2023

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No, I do not have any ticket.

 

As I told I've just opened a chat with an agent that told me that I have to post here to obtain such ticket...

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Adobe Employee ,
Jun 21, 2023 Jun 21, 2023

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Ellis, your case number is ADB-29824397-T2K6, and per Kglad's suggestions, you can use the steps in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your support case.

 

The support case seems to be tagged about the need to increase the activation count, Ellis, but that is not what you asked about in this public discussion forum. 

 

You can follow the steps offered by Kglad at https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html and complete the form and attach it to your current case ADB-29824397-T2K6. Both you and the seller will need to complete the process before a transfer of license will even be considered. For additional information on the restrictions you and the seller will encounter, see https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html.

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Community Beginner ,
Jun 22, 2023 Jun 22, 2023

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Hello. Many thanks for the response.

 

Now in my profile appears a "Case Number" but appears as "Ressolved" and I can't attach the PDF file for send to review (Actions/View Details disabled). So, I'm still having the same problem.

 

Sorry Jeff but I don't understand what you mean here "The support case seems to be tagged about the need to increase the activation count, Ellis, but that is not what you asked about in this public discussion forum."

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Community Expert ,
Jun 22, 2023 Jun 22, 2023

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@Ellis30640240ymqh 

 

if you saw an error about an "excess activation count" when trying to activate and mentioned that to adobe support, that would explain jeff's message. ie, that's a different issue than a license transer.

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Community Beginner ,
Jun 22, 2023 Jun 22, 2023

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Hello Kglad. Thanks for your message.

I do not see such error.

I posted my message here because an Adobe agent told me that, so here I'm.

I still needing the case number opened to upload the PDF for Adobe

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Community Expert ,
Jun 22, 2023 Jun 22, 2023

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ADB-29824397-T2K6 is your case number.

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Community Beginner ,
Jun 24, 2023 Jun 24, 2023

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Thanks for your message. I think I continue explaining me wrong...

The case is set as closed/solved, hence I can't upload/send the license transfer file in my support page. So I need a case number AND the case number marked as active/open.

Case is not solved, due I can't send the file for the license transfer yet.

 

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Community Expert ,
Jun 24, 2023 Jun 24, 2023

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can you update your ticket linked in my 2nd post?

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Community Beginner ,
Jun 24, 2023 Jun 24, 2023

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No, sorry, because the ticket is marked as Solved and I can't do anything with it. Some Adobe member must create a new ticket or reopen the previous one to allow me upload the PDF with the license transfer.

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Community Expert ,
Jun 24, 2023 Jun 24, 2023

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then contact adobe support and request as case number of license transfer.  request nothing else.

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Community Beginner ,
Jun 27, 2023 Jun 27, 2023

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Resuming for anybody with my same problem.

Tell the license porpietary/transferor to speak Adobe first. The license transfer pocess is almost inmediate this way.

If you speak with Adobe (If you are the license recipient), you will spinning almost in a loop without sucess.

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Adobe Employee ,
Jun 27, 2023 Jun 27, 2023

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Thanks for the update, Ellis, and great point to make sure all required paperwork has been completed to transfer a license as part of the purchase process.

 

Overall, please be very careful if you are attempting to purchase older Adobe software titles. The software is unavailable through our resellers, and there are several risks with utilizing software from 2011 while the year is 2023 or later.

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