Transfering Adobe standard 2020 perpetual license to a new pc

[Lavish_Mist7158]

One of my colleagues has an Adobe Standard 2020 perpetual license on her old laptop. She recently received a new laptop, and we're trying to transfer the license to the new device in these steps:

1-Signed out of Adobe on the old PC.

2-Signed into Adobe on the new PC.

3-When prompted, we entered the license key—but it keeps asking for the key in a loop.

Any suggestions on how to resolve this?

[Peru Bob]

Check your account to make sure you have the right serial number and installation file.

https://account.adobe.com/products

[Lavish_Mist7158 · Accepted solution]

Issue resolved.

[kglad]

for others, https://community.adobe.com/t5/download-install-discussions/signing-into-and-activating-legacy-adobe...