Transferring Photoshop & Premiere Elements from old laptop to new laptop

New Here ,
Feb 23, 2022 Feb 23, 2022

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Several yrs. ago, I purchased Adobe Photoshop Elements 12 & Premiere Elements 12.  They're installed on my old HP laptop.  I just purchased a new Dell Latitude laptop, and I would like to be able to install them on the new laptop.  I don't have the serial # for that software.  Options?

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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You could try this to find your serial number in other ways: https://helpx.adobe.com/photoshop-elements/kb/find-serial-number-elements.html . Also it's worth noting that the 9 year old versions of Photoshop/Premiere elements might not work on your new laptop so you might have to purchase the new version.

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New Here ,
Feb 23, 2022 Feb 23, 2022

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Thanks Ben. Adobe has no record of my email address or my purchase. Your
note re: my version of Photoshop perhaps not running on the Latitude w/
Windows 11 is well-taken. I may have to bite the bullet & purchase the new
product.

--

*Grant Winston*
email: REMOVED
[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

P Please consider the environment before printing this email

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows

 

Two ideas that MAY work to install and/or run old programs in Windows 10 (and MAYBE Windows 11 ?)
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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This guide should help fill in any needed details, including how to retrieve your installed serial number and how to get the direct download links for that software version:

 

How to Move Adobe Software or License Between Two Computers

 

 

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