Travelling with Adobe in other countries - Indesign does not work, suddenly unlicensed. What now?

Report · Sep 04, 2024

Hello!

...The German Telephone support could not help me and told me to post my issue here.

I am German and frequently travelling with my Computer to Spain. This year I am here for +60 days.

All of a sudden my CS6 does not work. Yes, I know it is an old version... but I was working with it for the last 9 years. No issues ever.

I have been to Spain about four weeks ago - for then already 30 days. Suddendly I had this massage comming up:

I could not work with Indesign anymore.

Then I went to Germany, deinstallend Indesign etc. - took the license out of the creative cloud. Then installed Indesign newly, added the licenses - and could work without any issues...

I did not have this issue during the last nine years... even when I was travelling. But I did never travel more than 30 days...

Now I am back to Spain. I opened Indesign - and the whole trouble occored again.

So it seems I am not able to use Indesign in Spain - though I have got a valid license.

What can I do? Thank you!

Report · Sep 04, 2024

you can contact adobe support and see if they can confirm that's an error or if there's an issue with your license.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.