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Trial -- Can't Open File

New Here ,
Jul 04, 2018 Jul 04, 2018

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Hello, I created a file through InDesign and I am at 8 days (1 day past the free trial). However, InDesign said, do you want to open it one more time? I clicked yes and it opened, but I could not open the file (nothing happened). Any ideas or do I have to buy Indesign (I don't really need it right now, but might in the future). Thanks! -- Ray

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correct answers 1 Correct answer

LEGEND , Jul 05, 2018 Jul 05, 2018

You need to buy the subscription if you want to keep using the product after the trial period ends.

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LEGEND ,
Jul 05, 2018 Jul 05, 2018

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You need to buy the subscription if you want to keep using the product after the trial period ends.

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New Here ,
Jul 05, 2018 Jul 05, 2018

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Thank you. It makes sense I would need to pay for the service once the free trial is done (after all, a free trial implies it is not free after the trial period). What threw me for a loop was InDesign saying, “However, you can use InDesign one more time. Would you like to use InDesign once more?” I click yes, and it opens. However, it would not open my file. I could create a new one, but could not open the old one.

Respectfully,

Ray

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New Here ,
Sep 15, 2023 Sep 15, 2023

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Thanks for your reply. I paid for the subscription and got the download prompt. It's downloaded, but when I click on a document, I get the "Begin Free trial" message.

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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LATEST

@Orville32322514zeie 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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