Trial for creative cloud

New Here ,
Jun 07, 2022 Jun 07, 2022

Copy link to clipboard

Copied

Be aware, once you get the free trial and try to cancel they will tell you its cancelled but won't actually cancel. Ive been wrongfully billed for that past 2 months and customer service is a joke, they keep disconnecting me after saying it's resolved. I guess they force their customers to a subscription...not good. 

TOPICS
New user

Views

40

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 07, 2022 Jun 07, 2022

Copy link to clipboard

Copied

Ibrahim, sorry you are encountering problems canceling your subscription.  Please follow the guidance provided in ADB-24707286-Q2Z8 and use the process listed in https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html to cancel your subscription through the Apple store.

 

I do see that you have been disconnected while contacting us multiple times.  You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your recent support case, but I don't show any active memberships under your account.  You can also use the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to verify that you have no active subscriptions from Adobe to cancel.  

 

I know this can be a confusing process, Ibrahim, especially if you use a subscription managed by Apple but for an Adobe service.  If you have any questions, please update this public forum discussion with the specific Adobe application or service you are trying to cancel.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 07, 2022 Jun 07, 2022

Copy link to clipboard

Copied

I did not sign up using the apple store and when i told customer service to cancel my trial they just ignored me and continued to offer me a discount..... now id like to cancel my subscription and receive my refund but you people are giving me excuses that i cant get a refund because i didnt cancel. And contacting customer service is very frustrating. Unbelievable experience from adobe. I want my refund back. Scam

 

[Profanity removed by moderator.]

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 07, 2022 Jun 07, 2022

Copy link to clipboard

Copied

Ibrahim, which Adobe software or service are you trying to cancel?  What application were you opening?  Were you opening the Adobe application or service on your computer or phone?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 07, 2022 Jun 07, 2022

Copy link to clipboard

Copied

I kept trying to cancel adobe creative cloud diring my trial. But I previously said how the support agent ignored me and offered discounts instead. Now im binded to a yearly subscription which is a forced on by adobe. Are you going to help me get my refund or are you just going to reply so it seems like youre helping me....?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 07, 2022 Jun 07, 2022

Copy link to clipboard

Copied

I am sorry, Ibrahim, but there is no Creative Cloud membership, active or inactive, under the e-mail address you used to post to this public discussion forum.  You may be able to use the process listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel the membership yourself, but you will need to log in under the account associated with the Creative Cloud membership you are attempting to cancel.

 

If you need help identifying the account with the Creative Cloud membership, use a different device to contact our support team https://helpx.adobe.com/contact.html?rghtup=autoOpen   If you continue to be unexpectedly disconnected, you may need to use a device on a different network to contact us successfully.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 07, 2022 Jun 07, 2022

Copy link to clipboard

Copied

Check my account <Removed by Moderator> and help me out. Stop redirecting me please

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 07, 2022 Jun 07, 2022

Copy link to clipboard

Copied

LATEST

Ibrahim, there is an active membership under that account, and it looks like you continued to encounter problems contacting us.  The account is registered in a completely different country from the one used to post in this public discussion forum.

 

Please use a different device, logged in under the correct account, to open a chat window at https://helpx.adobe.com/contact.html?rghtup=autoOpen and look for the options in the top left corner for Contact Options.  You can click on this to be given the correct phone number for your country.  It is vitally important that you are logged in to the proper account, Ibrahim; otherwise, you will be given the incorrect contact options.

 

I am sorry, but no action will be taken on the account through a public discussion forum, Ibrahim.  Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to your recent support cases on either account.  You may need to use a different device on an alternate network.  The computer's inability to establish a stable chat session can also compromise its ability to interact with your recent support cases, Ibrahim.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines