Trial moves to automatic annual subscription????

[sgbrown63@gmail.com]

I know there are other thread in here talking about this trial period moving into a annual subscription but I'd like to know how they are getting away with this. And they are penalizing me canceling early to a sub I NEVER wanted inthe first place. Does anyone have experience with getting their monies back? I am totally done with subscriptions and with Adobe!! There are other fish in the sea of creation content software and now is the time to try them all. 

[John T Smith · Accepted solution]

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

[Nancy OShea · Accepted solution]

That's right.  After 7 days, it converts to a paid subscription.  You have 14 days from download to cancel without penalty.  After which you are committed to 12 months of service.

Subscription & Cancellation Terms:

https://www.adobe.com/legal/subscription-terms.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

[Nancy OShea]

Why did you give them your credit card if you didn't want it in the first place???

[Rob_Cullen]

@Nancy OShea TBMK- Any Adobe App Trial will now ask for your Credit Card details before the Apps can be activated for the trial.

So it is important that after a Trial (7-days), if a subscription is not wanted, Adobe MUST be contacted to Cancel within the 14-day period.

[Nancy OShea]

Yes, @Rob_Cullen.  I'm aware that trials require a credit card.  And if one is capable of critical thinking, they understand that their credit card will be billed at some point.  So they must have wanted the software even if only for 7 day evaluation.

Had they NOT wanted the software as claimed, they would have declined to a) provide credit card details and b) download & activate the software. Or cancelled the order immediately.

So when a customer says "I never wanted it in the first place," that's a non sequitur remark.  Of course they wanted it  -- as demonstrated by their actions.

I suspect the customer actually meant to say "I wanted the software but never wanted to pay for it."  That's a different issue.