trial versions only

[default99ci3b8v57g2]

why can't i contact a real person at adobe to find out why I am only offered trial versions of the programs despite doing all the fixes they suggest

[AxelMatt]

First please take a look here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If this doesn't help please contact Adobe Customer Care: https://helpx.adobe.com/contact.html 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

[Test Screen Name]

Background info, not a solution... Important to note that the "trial versions" are exactly the same software. If you are offered a trial, it's because it doesn't see your subscription when it tries to check with Adobe. So you get the same thing as someone with no subscription. Some causes include

- logged on to Creative Cloud as a different user

- no connection to the internet

- firewall blocking access to Adobe 

- your company or ISP blocking access to Adobe

- local blocks stopping access to Adobe (some malware does this deliberately)

There are also a number of things that can go wrong technically, which is where we often need Adobe's help.