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Tried to install Adobe, but nothing happens.

New Here ,
Dec 10, 2018 Dec 10, 2018

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Hi guys, I'm new to the Creative Cloud and Adobe platform. Whenever I try to download the CC and/or Adobe Setup, this (see attached photo) pops up but disappears. Nothing else shows up afterwards. I've already made changes to my firewall and anti-virus settings, but when I try to download it the same thing happens. Can anybody help me?

Screenshot A.jpg

Thank you so much in advance!

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correct answers 1 Correct answer

Adobe Employee , Dec 10, 2018 Dec 10, 2018

Hi Domdlc,

As you have mentioned you are unable to install Adobe CC apps as the CC desktop app crashes as soon as you hit download.

To resolve this issue please follow the steps given under 'Solution 2' of the following help document: Resolve installation failure | Adobe Creative Cloud desktop application.

Let us know if this helps.

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Hi Domdlc,

As you have mentioned you are unable to install Adobe CC apps as the CC desktop app crashes as soon as you hit download.

To resolve this issue please follow the steps given under 'Solution 2' of the following help document: Resolve installation failure | Adobe Creative Cloud desktop application.

Let us know if this helps.

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New Here ,
Oct 17, 2022 Oct 17, 2022

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thanks in advance

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New Here ,
Oct 17, 2022 Oct 17, 2022

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are you gonin to fix it or just post thing  this is very important as i cannot print my car registation

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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@glenda26638668u1ig, you posted a non-sequiter to an old thread.  what is it you need help with?

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