trouble downloading InDesign and Photoshop new CC2020 versions

[SBaseman]

I'm trying to download the new release of CC2020 for Photoshop and InDesign and they keep bombing out. I had no trouble with Illustrator. So far, Photoshop has gotten past 50% sometimes and then dies. InDesign hasn't gotten that far.

Note that a week ago I had trouble downloading the last update to everything and killed 8 hours getting everything installed -- 4hours online with support (useless) and another four hours on my own. After trying one last time before giving up at 10 p.m., everything installed perfectly. Wonder if the same will happen this time -- maybe at night Internet is traffic is lighther?

The error message I get (113) says I can't get to the Adobe server, but obviously I can, because Illustrator installed smoothly. 

Has anyone else run into this?

[Kanikas]

Hi there, 

Since you are facing the issues, please use the cleaner tool and remove all the Creative Cloud apps: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. Once done please use this link to download the Creative Cloud desktop app: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall.... 

All apps:  https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

From the app, please download the Creative Cloud applications. 

Let us know if this works for you. 

Thanks 

Kanika

[SBaseman]

Hell no. That's what screwed me up completely last time when support did it remotely and removed things I wasn't having trouble with. 

Actually, just like last time, at about 10 pm I was finally able to get InDesign and Photoshop to install. 

Thanks for your response.