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Trouble getting on site

New Here ,
Feb 01, 2023 Feb 01, 2023

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When I get the numbers of Adobe I put them in it tells me that they are the wrong numbers 

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LEGEND ,
Feb 01, 2023 Feb 01, 2023

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Please tell us exactly what the numbers are for. Please tell us what you paid for. Please DO NOT TELL US THE NUMBERS, this is a public forum.

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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Which Adobe product are you referring to?

 

Are the numbers you mention part of a product serial number?

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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Hi, 

 

We're here to help you. What issue are you facing? Were you able to contact support?

Please feel free to share your concern so that we can help you. 

 

Regards 

Kanika 

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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@David28181150pjhd 

 

are you trying to install an adobe product that requires a serial number?

 

if so, what product/version and what is the exact error message? (copying and pasting here a screen shot of that panel would be helpful.)

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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You may be entering a redemption code rather than a serial number (which is obtained with a redemption code).

See here:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

and here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

It is also possible that you are using the wrong installation file for the serial number  (i.e.: a Student and Teacher serial number for a non-Student and Teacher installation file).

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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Your post is confusing.  If it's easier for you to post in your native language, feel free to. 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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