Trouble with Creative Cloud account

Guest
Oct 03, 2021 Oct 03, 2021

Copy link to clipboard

Copied

I used my personal email address purchased Creative Cloud 3 years ago. This license was expired for 2 years and I haven't been using any of these softwares ever since. Today, I purchased Creative Cloud through the company email address. For some reason, Creative Cloud kept using the old account to login and downloading the apps. What is the best way to manage this? 

TOPICS
Activation , Creative Cloud , Installation

Views

224

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 04, 2021 Oct 04, 2021

Copy link to clipboard

Copied

LATEST

Default, can you elaborate on what you mean by being logged in under an old account. Do you receive a specific error message when you try to sign in? What type of Creative Cloud membership did your company purchase?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines