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Trouble with Creative Cloud account

Guest
Oct 03, 2021 Oct 03, 2021

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I used my personal email address purchased Creative Cloud 3 years ago. This license was expired for 2 years and I haven't been using any of these softwares ever since. Today, I purchased Creative Cloud through the company email address. For some reason, Creative Cloud kept using the old account to login and downloading the apps. What is the best way to manage this? 

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Activation , Creative Cloud , Installation

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Adobe Employee ,
Oct 04, 2021 Oct 04, 2021

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Default, can you elaborate on what you mean by being logged in under an old account. Do you receive a specific error message when you try to sign in? What type of Creative Cloud membership did your company purchase?

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