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Trouble with Creative cloud connections

Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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Hi all,

 

I am just trying to configure a new macbook air with M1 chip and I don't know why but I am not even able to access the creative cloud website and login (screenshot in attachment).

Basically it shows refused connection, but there is no proxy, and no firewall, no restrictions at all.

I tryed with Chrome, Safari and Firefox.

I tryed with different networks, but no chances to log in

 

Please help me

 

thanks

 

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Activation, Creative Cloud, Installation

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correct answers 1 Correct answer

Adobe Community Professional , Dec 15, 2020 Dec 15, 2020

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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adobe.jpeg

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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already checked all of them, useless

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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I don't see any logo, connection completely refused.

 

I have no proxy or firewall on, where you do you suggest to whitelist the enpoints exactly?

thanks

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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did reset your hosts file etc?

 

Screenshot - 12_15_2020 , 7_46_44 AM.png

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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yes without results

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Employee ,
Dec 16, 2020 Dec 16, 2020

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Lucas0101, what type of Creative Cloud membership are you using? There is no membership associated with the e-mail address you used to post to this public discussion forum.

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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what you mean ?

 

I am officially registered with the company email as user (and it's the one related to this account) , but I don't  like to retype it here on social forum

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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just FYI everything works well on the previous macbook pro, but I always see connection refused on the new macbook air

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Adobe Employee ,
Dec 17, 2020 Dec 17, 2020

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There is no reason to type your e-mail here, Luca, but I would recommend that you contact your companies I.T. department if you need additional assistance.  The suggestions offered in a public discussion forum do not apply to people, computers, and networks managed by an organization.

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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sure but just the access to the login page on adobe creative cloud should be possible from any location.
So it remains quite strange

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Adobe Employee ,
Dec 17, 2020 Dec 17, 2020

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I am sorry, Luca, but the ability to load anything is going to be related to how the computer is managed. Please contact your organization's Information Technology department for additional assistance.

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