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Troubleshooting Error 206

New Here ,
Feb 02, 2017 Feb 02, 2017

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I have recently tried to download the Photoshop application onto my laptop (using Windows), however each time I attempt to run the program, I receive a notification informing me that my inability to reach the Adobe servers is preventing me from installing the program (error 206).  I have checked all of my network connectivity settings and reconfigured my firewall settings in accordance with the troubleshooting guide on adobe.com, but to no avail.  I am still unable to run the application, and was wondering if anyone could offer up a bit of advice on what to try next.

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correct answers 1 Correct answer

Community Expert , Feb 02, 2017 Feb 02, 2017

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Community Expert ,
Feb 02, 2017 Feb 02, 2017

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confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Followed everything. But problem still remains.

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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then contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Feb 07, 2017 Feb 07, 2017

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Moving the discussion to Creative Cloud Download & Install

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New Here ,
May 14, 2021 May 14, 2021

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Did you ever figure out a right answer to this question? The same exact thing is happening to me now. Also sometimes it says I am not connected to the internet although I am. How did your situation play out?

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