Trying to delete account - unable to login

New Here ,
Jan 06, 2022 Jan 06, 2022

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Hi there,

I had an Adobe account that I signed up to with an email address I am no longer using. I want to tidy up my internet footprint and get rid of all old accounts I don't use. When I went to sign in, it said that the email address was not associated with an account, and yet when I entered my mobile number to find the account in question, the SMS sent to my mobile confirmed it was the email address I was entering and trying to sign in with.

I have created this second account so I could post in the forums (since there doesn't seem to be any other way to get in touch with support?), and while I am confident that I can delete this one when it no longer needs to be open, I don't know how to close the other one? I do not want my personal information being stored when it is no longer necessary (since my phone number etc is still stored).

Can anyone help?

Thank you in advance.

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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