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Has anyone else had this problem. I am keen for try illustrator. I registered last night. I clicked on the link to download which kept sending me back to the link to request an email for the link. This happened 5 times. I contacted Adobe customer help which was useless. I have still been unable to access the software. Can anyone recommend an alternative?
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Try the following steps.
Hope this helps and resolves your issue
-Manan
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This sometimes happens when people don't check the system requirements. Are you on Mac, Windows, iOS, Android, or ChromeBook?
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Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you intend to use. Check each one. Also pay attention to the GPU requirements. If your computer system doesn't meet the requirements, you won't be able to download & install the apps.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/illustrator/system-requirements.html
Start by installing Creative Cloud desktop app. You will use that to install & manage your other CC apps. After installing, restart your computer.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
Hope that helps.