Trying to install PS2024 and LR on new PC

[david-syd]

I'm trying to install CC, PS2024, and LR onto my desktop PC after signing out of my Adobe account and deleting the software on my laptop. Having logged into my account on my PC, Cloud says that I have no active subscriptions so I'm not being offered "download" option in Cloud.  Any assistance would be appreciated.

[kglad · Accepted solution]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

p.s. you shouldn't delete adobe software, properly uninstall.

[david-syd]

Thanks, I'll give those a try. I expressed myself poorly in my original post - I did uninstall each application (not delete) after signing out of my Adobe account.

[kglad]

the first usually works but, no matter what, update this if you have time.

[David3859448599ac]

talk about stupid "user error"!. It took me 45 minutes of following your suggestions before it dawned on me - I had originally set up my subscription under one email address. Then I cancelled my subscription in 2020 because I wanted taking any photos during Covid lockdowns. When I re-subscribed recently I do so with another email address but my password manager kept prompting with the old log-in - hence no active plans and therefore nothing for me to download and re-install. When I finally worked that out and signed in under the newer email address all the apps were visible. Sorry for taking up your time (said with a degree of shame!). PS. Yes, I've updated my password manager!!

[kglad]

@David3859448599ac 

that first step in the first link should have fixed that.